Return & Refund Policy

Return & Refund Policy

RETURN & REFUND POLICY

At Moteryva, customer confidence is important to us. If you experience an issue with your purchase, our Customer Care team is available to help you understand your options and guide you through the return or refund process.

1. 30-DAY RETURN WINDOW

Moteryva provides a 30-day return period for eligible products, beginning on the date your order is delivered.

To be considered for a return, your purchase must meet these conditions:

  • The item must not have been used and must be in its original condition.
  • Please retain the original product packaging whenever reasonably possible.
  • Any included parts, attachments, accessories, manuals, or other supplied materials should accompany the returned item.
  • You must provide evidence of purchase, such as your order confirmation or order number.

Products that do not meet the applicable eligibility conditions may be refused for return, subject to applicable law.

2. HOW TO START A RETURN

Customers must contact Moteryva Customer Care to obtain return authorization before shipping products back.

Please email support@moteryva.com and include:

  • Your order number
  • The name of each item you would like to return
  • An explanation of why you are requesting the return
  • Photographs if your order contains damaged, defective, or incorrect merchandise

Our team will review the information provided and, if your request is approved, send the relevant return procedures and shipping instructions.

Please wait for these instructions before mailing a return. Packages sent without prior authorization may not be accepted.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order contains a damaged, faulty, or incorrectly supplied item, please inform Moteryva within 7 days of delivery.

To help our team evaluate the problem, include:

  • The order number associated with your purchase
  • A brief description of the product issue
  • Clear photographs showing the item and the affected area

After examining the details and confirming the problem, our team will identify an appropriate solution based on the circumstances.

Possible resolutions include a replacement product, a refund, or store credit, as appropriate.

4. RETURN SHIPPING

For eligible returns resulting from a confirmed product defect, shipping damage, or fulfillment mistake, Moteryva may pay the relevant return delivery costs when appropriate.

If you wish to return an item because you have changed your mind, prefer a different product, or no longer want the purchase, you may be responsible for the return shipping charges unless another arrangement applies or the law requires otherwise.

The original delivery fee is generally not refundable, except in circumstances involving an error attributable to Moteryva.

5. NON-RETURNABLE ITEMS

Some merchandise is generally not eligible for return.

Examples include:

  • Items that have been used, damaged, altered, or modified after arrival
  • Products sold as final sale or clearance merchandise
  • Gift cards
  • Goods made to order or customized for an individual customer
  • Items involving personal-use, hygiene, or safety considerations that make them unsuitable for return after opening or use

If you are unsure whether an automotive accessory, vehicle cleaning product, electronic accessory, or another item is eligible, please contact our Customer Care team before requesting a return.

Any exclusions remain subject to applicable consumer protection laws.

6. REFUNDS

When an eligible returned product arrives at the designated return location, it will be inspected to determine whether the return requirements have been satisfied.

You will then receive a notification concerning the approval status of your refund.

If approved, the refund will be issued through the payment method originally used to place your order.

Please allow 5–10 business days after refund approval for the refund to be processed.

Your payment provider, bank, or card issuer may require additional time before the funds appear in your account.

7. LATE OR MISSING REFUNDS

If your approved refund is not reflected in your account after the anticipated processing period, please first contact your bank, card provider, or other payment service to check its status.

Financial institutions may have their own processing schedules.

If the refund remains unresolved after contacting your payment provider, please reach out to Moteryva Customer Care for assistance.

Email: support@moteryva.com

8. ORDER CANCELLATIONS AND CHANGES

If you would like to cancel an order or update details of a recent purchase, please contact Moteryva as soon as possible.

Our support team will make reasonable attempts to accommodate eligible requests.

However, order adjustments and cancellations cannot always be completed once an order has progressed into processing, fulfillment, or shipment.

9. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Customers receiving orders in European Union member countries may be entitled to a 14-day statutory withdrawal period starting from delivery.

Where the applicable law provides this right, an eligible customer may withdraw from the purchase without having to state a reason.

When returning merchandise, please handle the items appropriately and include the original packaging, components, and accessories wherever reasonably possible.

Certain products may fall within legally recognized exceptions to withdrawal rights. These can include customized merchandise, qualifying sealed items that cannot be returned after opening for hygiene reasons, and other products excluded under applicable consumer laws.

Nothing in this policy is intended to limit mandatory statutory consumer rights.

10. CONTACT INFORMATION

Moteryva is owned and operated by:

DOMINIQUE SOFTWARE INC

8159 W 81st Ave

Arvada, CO 80005

United States

Email: support@moteryva.com

Phone: +1 954-609-0772

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time, ET)