Shipping & Delivery

Your estimated order delivery period includes two stages:

Processing Time: This covers payment and order verification, preparing the merchandise, inspecting products, and packing orders. We normally transfer orders to our fulfillment partners for shipment within 72 hours after receiving an order and its payment.

Shipping Time: This is the time needed for a package to travel from the fulfillment warehouse to the delivery address.

USA & Canada

Standard Insured Shipping: Delivery is estimated at 2–4 weeks for products that are available in stock.

Australia & New Zealand

Standard Insured Shipping: Delivery is estimated at 2–4 weeks for products that are available in stock.

U.K. & Europe

Standard Insured Shipping: Delivery is estimated at 2–4 weeks for products that are available in stock.

Other Countries

Standard Insured Shipping: Delivery is estimated at 2–5 weeks for products that are available in stock.

Insured Shipping: If a shipment is lost while being delivered or reaches you damaged, Moteryva will provide a replacement without an additional charge once the necessary evidence has been reviewed and the claim confirmed.

Priority Insured Shipping: Orders placed with this option are prioritized during our daily processing and fulfillment operations. Actual arrival times may still be comparable to standard shipping, depending on order volumes. Shipment insurance is included.

Items in the same order may be delivered in separate packages because fulfillment can take place at different warehouse locations.

Tracking information may take several days to update after dispatch and, in some cases, as long as one week. You may follow your shipment through a tracking platform such as 17TRACK.

Delivery to certain destinations may require additional time beyond the estimates shown above.

High order volumes can also affect processing and transportation schedules. Moteryva aims to prepare and dispatch orders efficiently while maintaining appropriate product inspection and packing procedures. We appreciate your understanding when unexpected delays occur.

Changes Request

If you need to update your order, please email support@moteryva.com within 24 hours after placing your purchase.

Our Customer Care team will do its best to make the requested adjustments before dispatch.

Once the package has been shipped, changes to the order may no longer be possible.

Before submitting payment, please review your chosen product variations, including dimensions, colors, specifications, and shipping information.

Company Information

Brand Name: Moteryva

Company Name: DOMINIQUE SOFTWARE INC

Registered Address: 8159 W 81st Ave, Arvada, CO 80005, United States

Contact Information: +1 954-609-0772

Email: support@moteryva.com

Website: www.moteryva.com

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)